Storage Watford Terms and Conditions for Removals and Storage Services
These Terms and Conditions set out the basis on which Storage Watford provides removals, collection, delivery and storage services within the United Kingdom. By booking any service, you agree that these Terms and Conditions will apply to your contract with Storage Watford. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company that requests or receives services from Storage Watford.
Goods means any items, boxes, furniture, effects or property that are handled, transported or stored by Storage Watford on behalf of the Customer.
Services means any removal, collection, delivery, loading, unloading, packing, unpacking, storage or associated services provided by Storage Watford.
Storage Facility means any warehouse, unit, container or other premises used by Storage Watford to store Goods.
Contract means the agreement between Storage Watford and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by Storage Watford.
2. Scope of Services
Storage Watford provides removals and storage services for domestic and commercial Customers throughout designated service areas in the United Kingdom. Services may include packing assistance, collection of Goods, transportation, storage, and delivery to the agreed address.
The specific Services to be provided will be set out in the quotation or booking confirmation. Any additional work or variations requested by the Customer may incur extra charges and will only be carried out if Storage Watford agrees in advance.
3. Booking Process
3.1 Quotations
All quotations are based on the information supplied by the Customer, including but not limited to property access, quantities and types of Goods, distance, and any special handling requirements. Quotations are normally given as estimates and may be subject to adjustment if the information supplied is incomplete or inaccurate.
Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue. A quotation does not constitute a binding contract until a booking is confirmed by Storage Watford.
3.2 Booking Confirmation
A booking is only confirmed when Storage Watford issues a written confirmation describing the Services to be provided, the scheduled dates, and the applicable charges. Storage Watford reserves the right to refuse any booking at its discretion.
The Customer is responsible for checking all details in the confirmation and must notify Storage Watford promptly of any errors or changes required. If the Customer requests changes after confirmation, Storage Watford may revise the charges and the service date or time.
3.3 Service Dates and Times
Storage Watford will use reasonable care to meet agreed dates and times, but such dates and times are not guaranteed unless expressly stated as guaranteed in writing. Service schedules may be affected by traffic, access, weather, resource availability or other factors beyond Storage Watford's control. The Customer should allow reasonable flexibility around scheduled times.
4. Customer Responsibilities
The Customer agrees to:
Ensure that Storage Watford has clear, safe and reasonable access to the collection and delivery addresses, including adequate parking and access to buildings.
Obtain all necessary permissions, permits, and consents for parking, loading, unloading or building access prior to the Service date.
Ensure Goods are properly packed and prepared for transport and storage unless packing services have been specifically included in the Contract.
Provide accurate information regarding the nature, quantity and value of Goods, as well as any special handling requirements, fragility or unusual characteristics.
Be present, or ensure a representative is present, at collection and delivery to sign relevant documentation and confirm that Services have been carried out.
5. Goods Not Accepted for Handling or Storage
Storage Watford does not accept responsibility for and may refuse to handle or store any of the following categories of Goods:
Perishable, living or decomposable items, including food, plants and animals.
Hazardous, toxic, flammable or explosive materials, including gas cylinders, fuels, chemicals and solvents.
Illegal items or items obtained unlawfully.
Cash, securities, jewellery, watches, precious metals or stones, or valuable collections such as artwork, antiques or important documents, unless specifically agreed in writing and appropriately declared and insured.
If such items are included without Storage Watford's knowledge or prior written consent, Storage Watford will have no liability for any loss, damage or deterioration, and the Customer will be responsible for any resulting costs, fines or claims.
6. Payments and Charges
6.1 Payment Terms
Unless otherwise agreed in writing, payment for removals and related Services is due in full in advance of the scheduled Service date. For storage Services, initial charges are payable before Goods are placed into storage, with ongoing storage charges payable in accordance with the invoicing schedule.
Storage Watford may request a deposit to secure a booking. Deposits are applied toward the final invoice and may be non-refundable in accordance with the cancellation terms set out in these conditions.
6.2 Methods of Payment
Accepted payment methods will be communicated to the Customer during the booking process. The Customer is responsible for ensuring that cleared funds reach Storage Watford by the due date.
6.3 Late or Non-Payment
If the Customer fails to make payment on time, Storage Watford may suspend or refuse to carry out Services, including withholding collection or delivery, until full payment is received. Storage Watford may charge interest on overdue amounts at the statutory rate permitted under UK law, accruing daily until payment is made in full.
Storage Watford may also exercise a lien over the Goods, retaining possession until all outstanding sums, including interest and costs, have been paid. If payment remains outstanding after reasonable notice, Storage Watford may sell or dispose of some or all of the Goods to recover amounts due, and any reasonable costs incurred in doing so.
7. Cancellations and Changes
7.1 Customer Cancellations
If the Customer wishes to cancel or postpone a booked Service, they must notify Storage Watford as early as possible. Cancellation charges may apply based on the notice period given.
Where written notice of cancellation is received more than 14 days before the scheduled Service date, Storage Watford may refund payments made, less any non-recoverable costs or reasonable administration fees.
Where written notice of cancellation is received between 7 and 14 days before the scheduled Service date, Storage Watford may charge up to 50 percent of the quoted Service charges.
Where written notice of cancellation is received less than 7 days before the scheduled Service date, Storage Watford may charge up to 100 percent of the quoted Service charges.
These cancellation terms do not affect any statutory rights that may apply to Consumers.
7.2 Changes by the Customer
Requested changes to dates, addresses, scope of work or volumes of Goods are subject to availability and may result in revised charges. If Storage Watford is unable to accommodate requested changes, the original booking may be treated as cancelled and the cancellation terms will apply.
7.3 Changes or Cancellations by Storage Watford
Storage Watford will use reasonable endeavours to avoid altering or cancelling confirmed bookings, but reserves the right to do so where necessary due to circumstances beyond its control, including but not limited to severe weather, road closures, accidents, equipment failure, staff illness or safety concerns.
In such cases, Storage Watford will offer an alternative date or, where appropriate, a refund of charges for Services not performed. Storage Watford will not be liable for any consequential or indirect loss resulting from such rescheduling or cancellation.
8. Storage Terms
When Goods are placed into storage, the following additional terms apply.
Goods will be stored at a Storage Facility selected by Storage Watford. The Customer is not entitled to a specific location or unit unless expressly agreed in writing. Storage Watford may move Goods within or between facilities without prior notice, provided that the level of care and security is maintained.
Storage charges are calculated in accordance with Storage Watford's current tariff or as stated in the Contract. Charges are payable in advance, usually on a monthly or other periodic basis. If the Customer fails to pay storage charges when due, Storage Watford may deny access to the Goods and exercise its rights under the lien provisions of these Terms and Conditions.
The Customer must provide up to date contact details at all times and promptly inform Storage Watford of any change of address. Notices sent to the last address provided by the Customer will be deemed properly served.
9. Access to Stored Goods
Access to the Storage Facility is by arrangement with Storage Watford and may be subject to reasonable restrictions on times and frequency. Storage Watford may charge a fee for supervised access, inventory checks, or handling of Goods while in storage.
For reasons of security and safety, Storage Watford may require identification or authorisation before allowing any person to access or remove Goods. Storage Watford may refuse access if it reasonably believes that the person requesting access is not properly authorised.
10. Liability and Limitations
10.1 Duty of Care
Storage Watford will exercise reasonable care and skill in handling, transporting and storing Goods. However, the Customer acknowledges that some risk of loss or damage to Goods is inherent in removal and storage operations.
10.2 Exclusions of Liability
Storage Watford will not be liable for loss, damage or failure to deliver Goods where such loss or damage arises from:
Acts or omissions of the Customer or their representatives.
Defective or inadequate packing carried out by the Customer.
Normal wear and tear, gradual deterioration, or the inherent nature of certain items.
Fire, flood, storm, adverse weather, road traffic incidents or other events beyond Storage Watford's reasonable control.
Infestation, mould, or other environmental factors where reasonable care has been taken to maintain appropriate conditions.
10.3 Limits on Liability
Unless a higher value is agreed in writing and any additional charges paid, Storage Watford's total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, will not exceed a reasonable market value of the affected Goods up to a maximum overall limit specified in the quotation or booking confirmation.
Storage Watford will not be liable for any indirect or consequential loss, loss of profits, loss of use, loss of data or loss of opportunity arising out of or in connection with the Services, even if such loss was reasonably foreseeable.
10.4 Notification of Claims
The Customer must inspect Goods as soon as reasonably practicable after delivery or after access is granted. Any visible damage or shortages must be reported to Storage Watford in writing as soon as possible, and no later than seven days after delivery or access. For Goods in storage, any issues must be notified within seven days of discovery.
If the Customer fails to notify Storage Watford within these timescales, Storage Watford may not be liable for the loss or damage concerned, unless the Customer can show that notification could not reasonably have been given earlier.
11. Insurance
Storage Watford may offer, or require the Customer to obtain, appropriate insurance for Goods during removal and storage. Any such insurance will be subject to the separate terms of the relevant insurance policy and will not form part of these Terms and Conditions.
The Customer is responsible for ensuring that the level of cover is adequate for the nature and value of the Goods. Storage Watford will not be liable for any shortfall between the actual value of Goods and the amount recoverable under any insurance arrangements.
12. Waste Regulations and Prohibited Items
Storage Watford operates in accordance with applicable UK waste management and environmental regulations. The Customer must not present for removal or storage any waste materials that are prohibited or require special handling or licensing, including hazardous or clinical waste.
Storage Watford is not a waste disposal service and will not remove or dispose of household refuse, construction debris, chemicals, paint, asbestos or other controlled waste. If such items are discovered among the Goods, Storage Watford may refuse to handle them, or may arrange for their removal and disposal at the Customer's cost, including any fees, fines or charges imposed by regulators or waste contractors.
The Customer is responsible for any environmental or regulatory consequences arising from the inclusion of prohibited or non-compliant items in the Goods.
13. Data Protection and Privacy
Storage Watford will collect and process personal data relating to the Customer in order to perform the Contract, manage accounts, and comply with legal obligations. Personal data will be processed in accordance with applicable UK data protection laws.
Storage Watford will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to provide Services, comply with the law, or with the Customer's consent.
14. Termination
Either party may terminate storage Services by giving the notice required in the Contract or, if no specific notice period is stated, by giving not less than 30 days written notice.
Storage Watford may terminate the Contract immediately or suspend Services if the Customer commits a serious breach of these Terms and Conditions, fails to pay charges when due, or becomes insolvent or subject to bankruptcy or similar proceedings.
On termination, all outstanding charges become immediately due and payable. The Customer must arrange for the prompt removal of Goods after payment of all sums due. If the Customer fails to remove Goods within a reasonable period, Storage Watford may treat the Goods as abandoned and exercise its rights under the lien and disposal provisions of these Terms and Conditions.
15. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure or delay by Storage Watford in enforcing its rights will not be deemed a waiver of those rights.
The Contract is between Storage Watford and the Customer. No other person shall have any rights to enforce any of its terms.
These Terms and Conditions may be updated from time to time. The version in force at the time of booking will apply to the relevant Contract, unless the parties agree otherwise in writing.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of Services by Storage Watford, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services provided.
